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Professional Measurement FAQs

Software Solutions

How do I install the app on my iOS or Android device?

Connect your device to the Internet and have a valid email account created. Open the App Store or Google Play and search for the app; i.e. “LaserSoft QuickMap”. Install the app on the device and get to the screen where the License Key is entered. Logon to LTI’s License Manager and generate a License Key for the app you purchased. Enter this key into the device and you are ready to go.

How do I transfer files from my iOS or Android device?

Most LTI apps allow you to email files directly or you can open your email client and send them manually. Alternatively, your device may be cabled to a PC and then files can be transferred using iTunes or Google Drive.

TruPulse® L2

Can the TruPulse L2 firmware be upgraded?

Unfortunately, the firmware cannot be upgraded if there is a newer version.

Why won’t any distance measurements show in the display?
  • The TruPulse was not able to acquire a target. Aim at the target and try the shot again.
  • With the fire button held down, the laser will fire for a maximum of 10 seconds. Keep the fire button pressed long enough for the TruPulse to lock onto a target.
  • The instrument may be set to Filter mode. Change to standard target mode (refer to the User’s Manual to change targeting modes).
Does the TruPulse L2 have wireless communication?

Unfortunately, this TruPulse model does not have wireless communication.

How does the TruPulse L2 display adjust?

PLCD Display: AUTOMATIC BRIGHTNESS DISPLAY:

A Polymer Dispursed Liquid Crystal (PLCD) is mounted within the optical system and when activated, displays a reticle for targeting and the display indicators.

The TruPulse L2 is equipped with a built-in light sensor that reads ambient light. The internal software adjusts the red brightness intensity based on the measured light reading. This allows for the right amount of red brightness for the surrounding conditions.

Note: The brightness display is 100% automatic no need to adjust brightness manually.

What is the environmental IP rating of the TruPulse L2?

Environmental IP rating is IP67, Dust and Waterproof.

NOTE: The battery compartment is not waterproof.

What is the Warranty?

2yr Warranty: For a period of 24 months from the date of purchase from Laser Tech or an Authorized Laser Tech Dealer.

Are there any user-serviceable parts for the TruPulse L2?

No, there are no user-serviceable parts.

What is the battery life?

Battery life is dependent on a number of variables, including how long the button is pressed, display, temperature, etc. and can vary greatly between users and usage situations.

The rangefinder is rated at operating for 2,000 measurements firing every 10 seconds per CR2 battery: 10hrs typical use.

What do I need to consider when measuring to a target?

When selecting a target, you should consider the following:

  • Color: The brighter the color, the longer the range.
  • Finish: Shiny finishes provide longer range than dull finishes.
  • Angle: Shooting perpendicular to a target provides better range than shooting to a target at a sharp angle.
  • Lighting Conditions: Overcast skies will increase the unit’s maximum range, and sunny skies will decrease the unit’s maximum range.

TruPulse® i-Series

Can the TruPulse 200i/360i units firmware be upgraded?

Yes, the firmware can currently be upgraded by using the free LaserSoft Measure2 app. Here is an instructional video:

 

 

 

 

 

Why won’t any distance measurements show in the display?
  • The TruPulse was not able to acquire a target. Aim at the target and try the shot again.
  • With the fire button held down, the laser will fire for a maximum of 6 seconds. Keep the fire button pressed long enough for the TruPulse to lock onto a target.
  • The instrument may be set to Filter mode. Change to standard target mode (refer to the User’s Manual to change targeting modes).
What is the environmental IP rating of the TruPulse 200i/360i?

Environmental IP rating is IP67, Dustproof and Waterproof.

What is the Warranty?

2yr Warranty: For a period of 24 months from the date of purchase from Laser Tech or an Authorized Laser Tech Dealer.

What is the battery life?

Battery life is dependent on a number of variables, including acquisition time to targets, use of wireless connection, display brightness, temperature, etc. and can vary greatly between users and usage situations.

It will also depend on the type of AA battery used:

  • Alkaline
  • Lithium
  • Rechargeable (We Do not recommend AA rechargeable batteries. Unknown characteristics on rechargeable batteries).

TruPulse 200i:

  • Alkaline: Expected Time 15 hrs; Approximately 2,500 measurements
  • Lithium-ion: Expected Time 50 hrs; Approximately 8,000 measurements
  • NOTE: These are sample numbers and can vary based on the specific brand, temperature, usage conditions, and battery quality.
  • Assumes pressing FIRE button every ~20 seconds over BLE

TruPulse 360i:

  • Alkaline: Expected Time 6 hrs; Approximately 1,000 measurements
  • Lithium-ion: Expected Time 40 hrs; Approximately 6,300 measurements
  • NOTE: These are sample numbers and can vary based on the specific brand, temperature, usage conditions, and battery quality.
  • Assumes pressing FIRE button every ~20 seconds over BLE
What do I need to consider when measuring to a target?

When selecting a target, you should consider the following:

  • Color: The brighter the color, the longer the range.
  • Finish: Shiny finishes provide longer range than dull finishes.
  • Angle: Shooting perpendicular to a target provides better range than shooting to a target at a sharp angle.
  • Lighting Conditions: Overcast skies will increase the unit’s maximum range, and sunny skies will decrease the unit’s maximum range.
Why are the Settings Options I choose not saving when I power the TruPulse back on?

When Settings/System Options are changed from default settings, they are only saved when:

  • Manually power unit off.
  • Auto power off happens if no button presses are detected after a specified length of time:
    • BT Off = 2 minutes of non-use
    • BT On (BLE/Classic) = 30 minutes of non-use
  • If the Battery voltage reaches the “low level” or 1/3 of the battery indicator segments, the Settings/System Options should be saved by the user before battery lock out.

If the battery door is opened before performing the above steps, the options chosen will not be saved and revert to last options saved.

TruPulse 360i

Why does the TruPulse 360i not have the Pulse option?

The Pulse motor is removed from the TruPulse 360i model to ensure the Compass sensor is not affected by any internal movement or magnetic interferences.

There is no Pulse option for the TruPulse 360i.

Why is the Azimuth Value delayed displaying in certain target modes?

Different from previous generations of product, the TruPulse 360i azimuth reading is measured and displayed only after the fire button is released.

The timing of the azimuth value being displayed depends on the quality of the target and targeting mode activated.

TruPulse 360i TruVector® Compass Technology ensures the user gets an accurate and correct azimuth value (following all tips with field user calibration and magnetic hygiene) when measuring to a target.

The azimuth reading is taken and displayed when the fire button is released and depending on which targeting mode option has been selected.

Targeting Mode Options:

  • Standard Mode:
    • Once a high quality target (XX.XX) is acquired, measurement stops and displays results.
    • If a low quality target (XX.X) is measured, the TruPulse will continuously acquire additional targets.
    • Azimuth value displayed:
      • Once a high quality target is acquired, then azimuth is displayed.
      • If it is a low quality target and the fire button is released, then azimuth is displayed.
      • If it is a low quality target at first, and then a high quality target, then azimuth is displayed.
      • If it is a low quality target and the laser rangefinder times out, the azimuth is then displayed.
  • Continuous Mode:
    • The value will display quickly and update as you take measurements. This happens both with low quality and high quality range measurements.
  • Closest & Farthest Panning Feature:
    • When using the closest of farthest targeting modes, a Panning feature warning has been implemented for the azimuth values. This is to ensure you get an accurate and correct azimuth value on the intended target.
    • The azimuth reading is taken and displayed when the fire button is released.
    • When the user in one of those modes presses and holds the fire button, the user can pan from one target to another to figure measurement to the closest or farthest target. All values (distance, inclination, and azimuth)will be measured and displayed. If the user pans too fast, the firmware will detect a pan from one target to another.
    • “Pan” will be displayed in the azimuth value area (upper right) and the reticle outer circle will illuminate. This is an indicator that the compass sensor cannot get and accurate azimuth value. An azimuth value will not be displayed and no value is output. The intent is to protect the user data by not giving false/bad azimuth values.
    • NOTE: A user can defeat the pan detection warning by moving slowly and there is a potential for a false or incorrect azimuth value from the one intended.
  • Filter:
    • Azimuth value displayed: The value will be displayed when a high quality target is acquired. In filter mode, only high quality targets are acquired because the rangefinder only accepts reflector or prism targets in this mode.
Why are my azimuth values not accurate?
  • The compass is susceptible to magnetic interference and should be kept away from all ferro-magnetic materials and strong magnetic fields. For additional information, see the sections on Local Magnetic Attractions and Field Tests for Local Magnetic Conditions.
  • A user field compass calibration should be performed on-site each time you change locations. For instructions, see the section Compass Calibration Routine.
  • If you have declination turned on in the TruPulse 360°, make sure the value is correct for your location. For additional information on magnetic declination and entering a declination, this portion of the How-To video covers more details:

     

     

     

     

     

Why do I need to perform a User Compass Calibration in the field?
  • The user calibration for the compass merely compensates for the magnetic changes of the unit itself.
  • The changing magnetic fields on the instrument (because of aging batteries, temperature changes, and a host of other causes) limit the instrument’s accuracy until they can be accurately measured and corrected.
When do I need to perform a User Compass Calibration in the field?
  • At the job site before you start to collect measurements
  • Moving from one job site to the next
  • Always recalibrate your compass when the Calibration icon() flashes. The calibration icon flashes when:
    • There is a large temperature change since last calibration.
    • The unit has been exposed to magnetic fields which may subtly magnetize it and its batteries.
    • The battery voltage has changed from the last calibration by a certain amount.
    • The battery door was opened.
    • A firmware update has been completed.
Why are there four additional steps for User Compass Calibration on the TruPulse 360i compared to the TruPulse 360/360R?
  • There is a difference in TruPulse 360i architecture vs. TruPulse 360/360R
  • The 360i contains three compass chips vs. two in previous models. Additionally, the 360i’s chips are physically spearated within the product, whereas the previous models did not separate the chips.
  • With the new change in architecture, the additional four steps are needed to finetune the center of the magnetic offset so that the user experiences the most stable and repeatable compass accuracy and uniformity in all directions.
What are there Fail Codes for Compass User Calibration?
  • Fail2 — Magnetic saturation error. Local magnetic field too strong.
    • Rare error and generally means that the user is trying to perform the user cal in a VERY bad location.
  • Fail4 — Calibration convergence error
    • The algorithm inside the instrument is given a certain amount of time to find a solution. If it takes too long to come to a solution, this error is reported.
  • Fail6 — Orientations were wrong during the calibration.
    • Make sure to face approximately North and follow the instructions on the orientation of the laser during user calibration.
  • NOTE:
    • The TruPulse 360/360R Fail Codes (Fail1 and Fail3) are not applicable in the TruPulse 360i.
    • Fail1 — Excessive motion during calibration is within Fail6 code.
    • Fail3 — Mathematical fit errors are within Fail4 code.

Discontinued Products

TruPulse 200: How do I change the measurement units?

The TruPulse 200 gives you the option of taking measurements using Feet, Meters, or Yards. To change the measurement units, long press the down arrow until Units appears in the display. Press the fire button. The current measurement unit will show in the display. Use the up or down arrow to scroll through the options (Feet, Meters, and Yards). Press the fire button to select the displayed measurement unit and return to the main display.

TruPulse 200: Why are my distance, height, or inclination measurements not accurate?

The tilt sensor may be out of alignment. The integrated tilt sensor measures inclination that the TruPulse uses to calculate horizontal distance, vertical distance, and height. If the inclination is not accurate, then the calculated measurements will not be accurate. For instructions on realigning the tilt sensor click here.

TruPulse 200: Why won’t any distance measurements show in the display?

The TruPulse was not able to acquire a target.

  1. Aim at the target and try the shot again.
  2. With the fire button held down, the laser will fire for a maximum of 10 seconds. Keep the fire button pressed long enough for the TruPulse to lock onto a target.
  3. The instrument may be set to filter mode. Change to standard target mode by long pressing the up arrow, the display will change to show the current target mode. Use the up or down arrow to scroll through the five different target modes. When Std is displayed push the fire button to select the standard target mode and return to the measurement mode.
TruPulse 360°: How can I find the declination value for my location?

The magnetic declination for your location can be computed by visiting the NOAA’s National Geophysical Data Center website). Declination will be given to you in degrees and minutes. This value will need to be converted to decimal degrees for entry into the TruPulse. Declination will be positive for east or negative for west. For instruction on settings declination in the TruPulse 360 click here.

TruPulse 360°: How do I change the measurement units?

The TruPulse® 360° gives you the option of taking distance measurements using feet, meters, or yards, and inclination measurements using degrees or percent slope. To change the measurement units, long press the down arrow until Units appears in the display. Press the fire button. The current measurement unit will show in the display. Use the up or down arrow to scroll through the options (Feet, Meters, and Yards). Press the fire button to select the displayed measurement unit. Use up or down arrow to scroll through the options (Degrees and Percent). Press the fire button to select the displayed measurement unit and return to the main display.

TruPulse 360°: Why am I getting a Fail 3 message when doing the compass (horizontal angle) calibration?
  1. The TruPulse uses the integrated tilt sensor to determine if the unit is being held in the correct orientation during the horizontal angle compass calibration. Realign the tilt sensor and try the calibration again. For instructions on realigning the tilt sensor click here.
  2. The compass is susceptible to magnetic interference and should be kept away from all ferro-magnetic materials and strong magnetic fields when performing the compass calibration. Do not perform the calibration inside a building, or in or near vehicles. For additional information on what may interfere with the compass see the sections on Local Magnetic Attractions and Field Tests for Local Magnetic Conditions.
TruPulse 360°: Why are my azimuth values not accurate?
  1. The compass is susceptible to magnetic interference and
    should be kept away from all ferro-magnetic materials and strong magnetic fields. For additional information, see the sections on Local Magnetic Attractions and Field Tests for Local Magnetic Conditions.
  2. A horizontal angle compass calibration should be performed on-site each time you change locations. For instructions, see the section Horizontal Angle Compass Calibration Routine.
  3. If you have declination turned on in the TruPulse 360°, make sure the value is correct for your location. For additional information on magnetic declination and entering a declination value click here.
TruPulse 360°: Why are my distance, height, or inclination measurements not accurate?

The tilt sensor may be out of alignment. The integrated tilt sensor measures inclination that the TruPulse uses to calculate horizontal distance, vertical distance, and height. If the inclination is not accurate, then the calculated measurements will not be accurate. For instructions on realigning the tilt sensor click here.

TruPulse 360°: Why won't any distance measurements show in the display?

The TruPulse was not able to acquire a target.

  1. Aim at the target and try the shot again.
  2. With the fire button held down, the laser will fire for a maximum of 10 seconds. Keep the fire button pressed long enough for the TruPulse to lock onto a target.
  3. The instrument may be set to filter mode. Change to standard target mode by long pressing the up arrow, the display will change to show the current target mode. Use the up or down arrow to scroll through the five different target modes. When Std is displayed push the fire button to select the standard target mode and return to the measurement mode.
TruPoint™ 300: How many zoom levels does the TruPoint 300 have?

The integrated digital Pointfinder in the device has an overview camera and additional 1x, 2x and 4x zoom. You can see in the middle of the status bar of the screen, which zoom level you have selected. To change from one zoom level to the next one you have to press the “up/down arrow keys” or you zoom in on the touchscreen as you are used to on mobile phones.

TruPoint™ 300: Can I take photos with the TruPoint 300 and what is the resolution?

Yes, it is possible to take photos and screenshots. The photos taken have a resolution of 800 x 600 pixels and screenshots have a resolution of 240 x 400 pixels. The photos and screenshots are saved in jpg format.

TruPoint™ 300: How can I download my photos from the TruPoint 300 to a computer?

Photos and screenshots can be downloaded to a computer via USB interface. The TruPoint 300 will be automatically connected (plug and play). It is now possible to download data from the TruPoint 300 by using of a file manager like the Windows Explorer.

Please note: It is not possible to upload data to the TruPoint 300 and it is not possible to delete files from the computer. Deleting files must be directly done in the TruPoint 300 Gallery function.

TruPoint™ 300: Can the brightness in the digital Pointfinder be adjusted?

Yes, when turning the digital Pointfinder on it is indicated in the display that you can change the brightness with the left and right arrow keys on the keypad.

TruPoint™ 300: Why is the laser dot on short distances not centered to the crosshair and respectively jumps from the middle of the screen to the laser dot?

Since the laser exit is not in the same axis as the camera there will be the so called parallax error. This means that on short distances the laser deviates from the haircross on the display. The TruPoint 300 uses a software which detects the laser dot and corrects the haircross on the display accordingly. This also works in conditions with strong ambient light where the laser dot is not visible to the naked eye and ensures the user is measuring to the laser dot independent of any parallax error.

TruPoint™ 300: How accurate is the tilt sensor?

The accuracy of the tilt sensor in the device is ±0.1° to the housing of the device. To the laser beam the maximum deviation can be up to -0.1° and +0.2°. This applies at room temperature (20°C – 30°C). At any other temperatures the maximum deviation increases by ±0.1°.

TruPoint™ 300: What is the angular range of the tilt sensor?

The integrated tilt sensor in the TruPoint 300 functions in the range 360° and at a transverse tilt of < ±10°. If the device is held at > ±10° transversely, the info code “i156” appears in the display and indicates that the device is tilted too much.

TruPoint™ 300: Why can I do levelling of the TruPoint 300 and repeatedly must do it for some of the functions?

If measurement results should refer to a horizontal plane (e.g. absolute measurements or measurements to use in CAD systems) the instrument must be calibrated right before measuring. Doing this errors from slightly inclined measuring bases are automatically compensated. The range for this levelling is +/- 5°.

TruPoint™ 300: Which area is measured when using the Smart Area Function?

The area given by the measured points will be measured. So if the area is inclined as it is e.g. on a roof of a building the real area will be measured.

TruPoint™ 300: The TruPoint 300 includes functions for measuring with the picture. What is the accuracy of such measurements?

The accuracy highly depends on how the function is used. Best results can be achieved when the measuring object is displayed maximum size at the TRUPOINT 300. In such case the accuracy is below 1% of the measured object. This applies for width, area and diameter measurements.

TruPoint™ 300: Can the historical storage memory of 30 values in the device be erased?

Yes, the memory in the device can be erased by pressing the delete button when in the memory. All memory values will be deleted.

TruPoint™ 300: How can I program my favorite (mostly used functions) on the self programmable keys?

Press the left or right top key for about 2 sec.. An overview (“Favorites”) with all functions appears on the display. Choose the preferred function and press then the left or right top key where you want to have the favorite behind. The favorite is now saved.

TruPoint™ 300: What Bluetooth technology is integrated in the TruPoint 300?

The TruPoint 300 has Bluetooth® SMART (also called low energy) integrated. The device is working with Smartphones or tablets that have Bluetooth 4.0 integrated or are Smart Ready. Also it is required that its operating system is supporting this Bluetooth® standard which is the case for iOS, Android 4.3 or newer, Windows 8.

TruPoint™ 300: Can I send measurement data from a TruPoint 300 to Apple mobile devices?

Yes with the TruPoint 300 it is possible to communicate with Apple mobile devices. Send measurement data to iPhone (iPhone 4S, iPhone 5, iPhone 5s, iPhone 5c), iPad3, iPad 4, iPad mini, iPod touch (Gen. 5).

(–> Bluetooth® 4.0) It is possible to use TruPoint 300 supporting apps from the app store (use App mode in TruPoint 300 device) or to connect the TruPoint 300 in the Bluetooth manager as a keyboard device where you can send the measurement data to the cursor position in any app (use text or spreadsheet mode in TruPoint 300 device). The corresponding modes in the TruPoint 300 device needs to be set in the Setting menu of the TruPoint 300.

TruPoint™ 300: On my iOS device the keyboard is not showing up in the display once I transferred data from a TRUPOINT 300 in keyboard mode.

Press the left favorite key, the center of the icon turns green. Press now the +/- key on the TruPoint 300. The keyboard in the display of your iOS device will appear.

TruPoint™ 300: Can I send measurement data from a TruPoint 300 to Android devices?

Yes with the TruPoint 300 it is now possible to communicate with Android devices. Its operating system must be 4.3 or higher. Send measurement data to Android devices that include Bluetooth 4.0. Used Apps should support the corresponding Bluetooth® standard.

TruPoint™ 300: Can I send measurement data from a TruPoint 300 to Windows computers?

Yes with the TruPoint 300 it is possible to transfer data to Windows computers. The TruPoint 300 is “treated” as a keyboard. For this add the TruPoint 300 in the device manager as a keyboard device. You can then send the measurement data from the TruPoint 300 to the cursor position in any program (use text or spreadsheet mode in TruPoint 300 device). The corresponding modes in the TruPoint 300 device needs to be set in the Setting menu of the TruPoint 300. The Windows computer must have the operating system Windows 8.1 or higher and Bluetooth 4.0.

TruPoint™ 300: How long does it take to charge the Li-Ion battery of the TruPoint 300?

This depends from the used charger. With the charger out of the scope of delivery it takes approx. 4hours to charge the Li-ion battery.

TruPoint™ 300: Is it possible to replace the Li-Ion battery of the TruPoint 300?

The Li-ion battery can be replaced in service cases only. Please contact your dealer for a replacement set of the Li-ion battery.

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