TS FAQ:
Please refer to our Troubleshooting Connectivity Guide.
Connect your device to the Internet and have a valid email account created. Open the App Store or Google Play and search for the app; i.e. “LaserSoft QuickMap”. Install the app on the device and get to the screen where the License Key is entered. Logon to LTI’s License Manager and generate a License Key for the app you purchased. Enter this key into the device and you are ready to go.
Most LTI apps allow you to email files directly or you can open your email client and send them manually. Alternatively, your device may be cabled to a PC and then files can be transferred using iTunes or Google Drive.
Here are some steps to take:
Tip: Lasers can only pair to one device at a time.
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
If there is a 30-minute or more delay between shots, the laser will go to sleep. The connection to the tablet is lost, which causes QuickMap 3D to close unexpectedly. Re-establish and check the Bluetooth connection in the tablet settings, re-open QuickMap 3D, and continue mapping.
Go to QuickMap Help and select Email Tech Support to send a diagnostic file to support@lasertech.com.
Enter the value on the Data Collection screen or the Settings screen. If Data points have already been added, enter the values on the Edit Point Series screen.
You will need to reshoot or manually re-enter the data point since point deletions cannot be undone within QuickMap 3D.
When a tablet is connected via USB cable, swipe down from the top of the tablet screen and check the USB connection options. Ensure that “MTP” (Media Transfer Protocol) is selected.
The tablet cannot be connected to the computer when reports are being saved. Unplug the cable, save the reports, and then plug the cable back in to access the saved reports.
Here are some steps that might help fix the issue:
If using your Tablet’s GPS: go to the Settings/Location section on your tablet and make sure location services are turned on.
If using an external GPS, make sure it is running, paired to the tablet, and selected in the Device field of the GPS Settings screen within QuickMap 3D.
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
Error messages are often self-explanatory. Clear the message and correct the error before proceeding. If the error continues, restart QuickMap 3D. If the error persists, reset your tablet.
Go to QuickMap Help and select Email Tech Support to send a diagnostic file to support@lasertech.com.
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
Speed measurement deletions cannot be undone, and correcting this mistake will require the user to either reshoot or manually re-add the speed measurement.
Error messages are often self-explanatory. Clear the message and correct the error before proceeding. If the error continues, restart SpeedStat. If the error persists, restart your PC.
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
For cabled connections: ensure that the 4-pin end is securely and correctly connected to your laser rangefinder. Also ensure the DB9 end is securely and correctly connected to the PC. or in the USB converter, if one is in use.
For Bluetooth connections: verify that the Bluetooth feature is turned on and set to “bt_On”.
Here’s how:
Tip: ensure that the laser rangefinder’s batteries are fresh. Be aware that Bluetooth connections use more battery than cabled connections. When batteries get low, the laser may fire but may not have enough power to send data out the serial port to your PC.
The TruSpeed Sxb, which is able to connect wirelessly to mobile devices.
The SpeedCapture app receives data from the laser and overlays it onto images of infractions. To do this, you need to be able to physically connect a cell phone or tablet to the laser, to view the camera through the scope lens.
The TruSpeed Sxb is the only device capable of this with a commercially available adapter.
There are many brands on the market that will work. One that we have had good luck with is the PhoneSkope (www.skopeindustries.com)
Check to make sure that Location Services is turned on in the device and that a position is available.
Make sure that the Connection icon is lit up, which shows the laser is wirelessly connected to the device.
First test out the device itself to rule out environmental variables. Can you measure to a wall that is more than 50 feet away? If not, check the scope alignment and restore the unit to factory defaults. Refer to our user manual on how to perform a factory reset.
Tip: If measuring in a short range to small targets, try aiming slightly above the usual target point.
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
Make sure you have a clear line of sight to your targets. You’ll also want to check the scope alignment and fill out a service and repair form or call us at 1.877.696.2584 if you notice any issues. Additionally, if it is raining, snowing, or foggy, try activating the device’s Weather Mode option. Refer to your user manual on how to activate Weather Mode.
So long as you have a clear line of sight to your targets, there are only a few factors that can impact your maximum range for target acquisition. Rain, fog, or snow can all be culprits, which can be mitigated by activating your unit’s Weather Mode option. Refer to your user manual on how to activate Weather Mode.
Acquiring targets through glass will also limit your unit’s maximum range, and regular lens cleaning is recommended.
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support..
Shoot through the center of the windshield, especially if your windshield is bubble-shaped. You’ll also want to activate the device’s Weather Mode option and keep in mind that the minimum range will be 200 feet. Refer to your user manual on how to activate Weather Mode.
Activate your device’s Weather Mode option and keep in mind that the minimum range will be 200 feet. Refer to your user manual on how to activate Weather Mode.
Start with the basics and verify that the battery is installed correctly. If it is, try replacing the batteries. If the unit still has issues turning on or holding power, fill out a service and repair form or call us at 1.877.696.2584.
Tip: keep in mind that the instrument automatically powers off if there is no activity for a period of 30 seconds
Try adjusting the reticle’s intensity:
If this does not help, fill out a service and repair form or call us at 1.877.696.2584 for further support.
There are a few steps that can help increase your aiming reticle’s visibility. First, try tapping the 
You can also try adjusting the unit’s polarizing filter to boost reticle visibility.
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
Start with the basics and verify that the batteries are installed correctly. If they are, try replacing the batteries. If the unit still has issues turning on or holding power, fill out a service and repair form or call us at 1.877.696.2584.
Tip: keep in mind that the instrument automatically powers off if there is no activity for a period of 15 minutes.
Press the
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
First, verify that the Bluetooth feature in your TruSpeed Sxb unit is set to either:
or
Here’s how:
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
Make sure you have a clear line of sight to your targets. After that, you can:
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
Here are some things to keep in mind when getting the most out of your TruVISION unit’s range distance:
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
Is the Weather Mode active? If not, turn it ON. If not, turn it ON.
Keep in mind that the minimum range is 200 feet.
It may be necessary to adjust the Tracking Distance (see page 19 of your user manual) or Auto Capture Distance (Page 21).
Enable the Auto Shutter Speed function or select a slower shutter speed (see page 32 of your user manual).
Enable the Auto Shutter Speed function and/or select a faster shutter speed (see page 32 of your user manual)
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
This message is displayed when you press the Fire button to start image capture and your TruVISION does not recognize the SD Card as being registered.
Contact your authorized LTI Dealer for assistance.
The TruVISION interface displays the most recent 28 folders. If the SD Card contains more than 28 folders, transfer files to the Office PC.
If the Battery Pack is accidentally removed or the SD Card is rejected while a film clip is being saved, the Film Number may not be increased. The folder will have two motion clips that have the same Film Number and the first file will be damaged.
Here are some steps to take:
If this does not help, fill out a technical support form or call us at 1.877.696.2584 for further support.
The integrated digital Pointfinder in the device has an overview camera and additional 1x, 2x and 4x zoom. You can see in the middle of the status bar of the screen, which zoom level you have selected. To change from one zoom level to the next one you have to press the “up/down arrow keys” or you zoom in on the touchscreen as you are used to on mobile phones.
Yes, it is possible to take photos and screenshots. The photos taken have a resolution of 800 x 600 pixels and screenshots have a resolution of 240 x 400 pixels. The photos and screenshots are saved in jpg format.
Photos and screenshots can be downloaded to a computer via USB interface. The TRUPOINT 300 will be automatically connected (plug and play). It is now possible to download data from the TRUPOINT 300 by using of a file manager like the Windows Explorer.
Please note: It is not possible to upload data to the TRUPOINT 300 and it is not possible to delete files from the computer. Deleting files must be directly done in the TRUPOINT 300 Gallery function.
Yes, when turning the digital Poinfinder on it is indicated in the display that you can change the brightness with the left and right arrow keys on the keypad.
Since the laser exit is not in the same axis as the camera there will be the so called parallax error. This means that on short distances the laser deviates from the haircross on the display. The TruPoint 300 uses a software which detects the laser dot and corrects the haircross on the display accordingly. This also works in conditions with strong ambient light where the laser dot is not visible to the naked eye and ensures the user is measuring to the laser dot independently to any parallax error.
The accuracy of the tilt sensor in the device is ±0.1° to the housing of the device. To the laser beam the maximum deviation can be up to -0.1° and +0.2°. This applies at room temperature (20°C – 30°C). At any other temperatures the maximum deviation increases by ±0.1°.
The integrated tilt sensor in the TruPoint 300 functions in the range 360° and at a transverse tilt of < ±10°. If the device is held at > ±10° transversely, the info code “i156” appears in the display and indicates that the device is tilted too much.
If measurement results should refer to a horizontal plane (e.g. absolute measurements or measurements to use in CAD systems) the instrument must be calibrated right before measuring. Doing this errors from slightly inclined measuring bases are automatically compensated. The range for this levelling is +/- 5°.
The area given by the measured points will be measured. So if the area is inclined as it is e.g. on a roof of a building the real area will be measured.
The accuracy highly depends on how the function is used. Best results can be achieved when the measuring object is displayed maximum size at the TRUPOINT 300. In such case the accuracy is below 1% of the measured object. This applies for width, area and diameter measurements.
Yes, the memory in the device can be erased by pressing the delete button when in the memory. All memory values will be deleted.
Press the left or right top key for about 2 sec.. An overview (“Favorites”) with all functions appears on the display. Choose the preferred function and press then the left or right top key where you want to have the favorite behind. The favorite is now saved.
The TruPoint 300 has Bluetooth® SMART (also called low energy) integrated. The device is working with Smartphones or tablets that have Bluetooth 4.0 integrated or are Smart Ready. Also it is required that its operating system is supporting this Bluetooth® standard which is the case for iOS, Android 4.3 or newer, Windows 8.
Yes with the TruPoint 300 it is possible to communicate with Apple mobile devices. Send measurement data to iPhone (iPhone 4S, iPhone 5, iPhone 5s, iPhone 5c), iPad3, iPad 4, iPad mini, iPod touch (Gen. 5).
(–> Bluetooth® 4.0) It is possible to use TRUPOINT 300 supporting apps from the app store (use App mode in TRUPOINT 300 device) or to connect the TRUPOINT 300 in the Bluetooth manager as a keyboard device where you can send the measurement data to the cursor position in any app (use text or spreadsheet mode in TRUPOINT 300 device). The corresponding modes in the TRUPOINT 300 device needs to be set in the Setting menu of the TRUPOINT 300.
Press the left favorite key, the center of the icon turns green. Press now the +/- key on the TRUPOINT 300. The keyboard in the display of your iOS device will appear.
Yes with the TruPoint 300 it is now possible to communicate with Android devices. Its operating system must be 4.3 or higher. Send measurement data to Android devices that include Bluetooth 4.0. Used Apps should support the corresponding Bluetooth® standard.
Yes with the TruPoint 300 it is possible to transfer data to Windows computers. The TruPoint 300 is “treated” as a keyboard. For this add the TRUPOINT 300 in the device manager as a keyboard device. You can then send the measurement data from the TRUPOINT 300 to the cursor position in any program (use text or spreadsheet mode in TRUPOINT 300 device). The corresponding modes in the TRUPOINT 300 device needs to be set in the Setting menu of the TRUPOINT 300. The Windows computer must have the operating system Windows 8.1 or higher and Bluetooth 4.0.
This depends from the used charger. With the charger out of the scope of delivery it takes approx.. 4hours to charge the Li-ion battery.
The Li-ion battery can be replaced in service cases only. Please contact your dealer for a replacement set of the Li-ion battery.
iPhone® is a registered trademark of Apple Inc. Android is a trademark of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Laser Tech is under license. Other trademarks and trade names are those of their respective owners.